Complaints Handling Procedure

The Davies & Co complaint handling procedure is designed to ensure that complaints are properly investigated and are given careful and fair consideration.

We have appointed Barry Davies to deal with complaints. If you have a question, or if you would like to make a complaint, please don’t hesitate to contact him:

Barry Davies – Director

Davies & Co, Victoria House,
31 - 33 Victoria Street,
Kettering,
Northamptonshire
NN16 0BU

Tel: 01536 524808
Email: info@daviesandco.co.uk

If you make your complaint verbally – whether face-to-face or over the phone – please also make it in writing, addressed to Barry Davies above. This is to ensure that we fully understand exactly what your complaint is and have a written record of it.

Once we have received your written summary of the complaint, we will contact you in writing within 7 days to acknowledge receipt of your complaint. 

We will consider your complaint as quickly as possible. We will provide you with a full response or, if that is not possible, an update on what is happening with your complaint, within 28 days of receiving the written summary of your complaint. 

If we cannot agree on how to resolve the complaint then you will have the opportunity to take your complaint to the final stage of our complaints handling procedure.  The final stage will depend on who you are and the type of work we did for you:

For individual consumers

Where we have undertaken estate agency and letting this will be:

The Property Redress Scheme, Premiere House, 1st Floor, Elstree Way, Borehamwood, Hertfordshire. WD6 1JH

Tel: 0333 321 9418 | www.theprs.co.uk | info@theprs.co.uk

Where we have undertaken surveying related consumer disputes this will be:

The Centre for Effective Dispute Resolution, International Dispute Resolution Centre, 70 Fleet Street, London EC4Y 1EU
Tel: 
020 7536 6000 | www.cedr.com | adr@cedr.com

For business users:

RICS Dispute Resolution Service, Surveyor Court, Westwood Way, Coventry CV4 8JE

Tel: 020 7334 3806 | www.rics.org/drs | drs@rics.org

Find out more: 01536 524808